Cancellation/Return Policy:
At Mouchak Crafts and Creations (MCC), we value your satisfaction and strive to provide a seamless shopping experience. Our cancellation and return policy is designed to ensure fairness and transparency in all your interactions with us.
Cancellation of Orders:
You have the option to cancel your order within 24 hours of placing it, provided the cancellation request is made before the dispatch of the product. We understand that circumstances may change, and we’re here to accommodate your needs.
Refunds for Cancellations:
For canceled orders made within the 24-hour window, we will initiate a refund, deducting only the E-Payment Gateway charge. You can expect the refunded amount to be processed within a reasonable timeframe.
Returning Damaged or Defective Products:
MCC takes pride in the quality of our products, but in the rare event that you receive a product that is physically damaged, defective, or has missing parts, we offer hassle-free solutions. You are eligible for a replacement or adjustment with a new item of the same price range.
Note:
To initiate a return for damaged or defective products, we kindly request that you share an opening/unboxing video of the product with our customer support team.
Any concerns regarding the product should be reported within 24 hours of receiving it, accompanied by supporting images and unboxing videos.
Please understand that requests for replacement or adjustment with a new product cannot be granted without the submission of the opening/unboxing video.
How to Report Concerns:
For a prompt resolution, please address your concerns in writing to our dedicated customer support team. Include a reference number, supporting documents, images, or videos to assist us in understanding and resolving the issue effectively. You can reach us at [insert email address].
Seller-Initiated Cancellations:
In the unlikely event of a cancellation by the seller due to unforeseen circumstances, rest assured that a full refund will be initiated promptly. MCC reserves the right to accept order cancellations and retains the flexibility to amend or modify the cancellation and return policy as needed.
Disclaimer:
We’d like to bring to your attention that, due to the handmade nature of our products, the actual product color may vary from what is displayed on our site. Additionally, minor irregularities may occur due to the human craftsmanship involved in the production process.
At MCC, we are committed to ensuring your satisfaction with our products and services. We appreciate your trust in us and are here to assist you every step of the way.