Welcome to Mouchak Crafts and Creations! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website and making a purchase, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Cancellation/Return Policy
Cancellation of Orders:
You have the option to cancel your order within 24 hours of placing it, provided the cancellation request is made before the dispatch of the product. We understand that circumstances may change, and we’re here to accommodate your needs.
Refunds for Cancellations:
For canceled orders made within the 24-hour window, we will initiate a refund, deducting only the E-Payment Gateway charge. You can expect the refunded amount to be processed within a reasonable timeframe.
Returning Damaged or Defective Products:
MCC takes pride in the quality of our products, but in the rare event that you receive a product that is physically damaged, defective, or has missing parts, we offer hassle-free solutions. You are eligible for a replacement or adjustment with a new item of the same price range.
Note:
To initiate a return for damaged or defective products, we kindly request that you share an opening/unboxing video of the product with our customer support team.
Any concerns regarding the product should be reported within 24 hours of receiving it, accompanied by supporting images and unboxing videos.
Please understand that requests for replacement or adjustment with a new product cannot be granted without the submission of the opening/unboxing video.
How to Report Concerns:
For a prompt resolution, please address your concerns in writing to our dedicated customer support team. Include a reference number, supporting documents, images, or videos to assist us in understanding and resolving the issue effectively. You can reach us at [insert email address].
Seller-Initiated Cancellations:
In the unlikely event of a cancellation by the seller due to unforeseen circumstances, rest assured that a full refund will be initiated promptly. MCC reserves the right to accept order cancellations and retains the flexibility to amend or modify the cancellation and return policy as needed.
2. Use of Website
Content: All content on this website, including product descriptions, images, and information, is for general informational purposes only. We reserve the right to modify or remove content without prior notice.
User Accounts: If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.
3. Products and Pricing
Product Availability: We strive to ensure that our product listings are accurate and up-to-date. However, availability may change, and we do not guarantee that all products will be in stock at all times.
Pricing: Prices for our products are subject to change without notice. We reserve the right to modify, suspend, or discontinue any product or service without prior notice.
4. Shipping and Returns
Shipping: We aim to process and ship orders promptly. Shipping times may vary depending on your location and the shipping method chosen during checkout. Please refer to our Shipping Policy for more details.
Returns: If you are not satisfied with your purchase, please refer to our Return Policy for information on returns, exchanges, and refunds.
5. Privacy Policy
Privacy: Your use of this website is also governed by our Privacy Policy. Please review this policy to understand how we collect, use, and protect your personal information.
6. Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on this website. It is your responsibility to review these terms and conditions periodically for updates.
7. Contact Information
If you have any questions or concerns regarding these terms and conditions, please contact us at [insert contact information].
By using our website and services, you acknowledge that you have read, understood, and agreed to these terms and conditions.